Returns & Cancellations Policy

At OrderSexDolls.com, your satisfaction is our priority. Our return and cancellation policy is designed to ensure a smooth and transparent experience for our customers.

Returns (Non-Custom Items)

  • You can return unused, non-custom items such as toys and accessories within 90 days from the order date.
  • Items must be in their original condition with original packaging.
  • Full refunds are provided for qualified returns. Shipping fees are non-refundable.

Custom Sex Dolls – No Returns

Due to the personalized nature of custom sex dolls, they are non-returnable and non-refundable once production has begun. Please review your selections carefully before placing an order.

Order Cancellations

Toys & Accessories

  • Orders are processed and shipped on the same day.
  • Cancellations are not guaranteed after confirmation.
  • If shipped, you may return the item under our 90-day return policy.

Custom Sex Dolls

  • Cancellations are allowed within 24 hours by emailing us with your full name, order number, and email address.
  • A 20% cancellation fee applies.
  • No cancellations after 24 hours as production begins promptly.

Modifications After Order

You can request changes within 12 hours of order placement for a one-time fee of $79.00. Contact us at support@ordersexdolls.com for modifications. After 12 hours, modifications are not possible due to manufacturing processes.

Missing Items in Shipment

  • Some items (e.g., sex dolls and accessories) may be shipped separately.
  • Wait 1–2 extra business days if something appears missing.
  • Check with your local post office using both tracking numbers.
  • If still missing, contact our support team.Damaged Products or Shipping Issues
  • We thoroughly inspect and document all products before shipping.
  • If you receive a damaged or incorrect item:
    • Do not use the product.
    • Contact us within 24 hours with your order number and clear photos of the issue.
    • We’ll investigate and offer replacement parts or solutions without requiring a full return.

Need Help?

We’re here to ensure a smooth, private, and satisfying shopping experience. Contact our support team anytime at support@ordersexdolls.com.